Introduction

Shoto Energy Group Ltd ("Shoto Energy Group", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website or engage our services.

Who We Are

Shoto Energy Group Ltd is a company registered in England and Wales (Company Number 16395162) and is registered with the Information Commissioner's Office (ICO) under registration number ZC100959.

Registered Office: 109 Market Street, Bolton, Greater Manchester, England, BL4 8EX

If you have any questions regarding this Privacy Policy or how we process personal information, please contact us using the details provided below.

Information We Collect

We may collect information that you provide when you contact us, request a quotation, engage our services, complete forms on our website, or otherwise communicate with us.

This information may include details required to identify you or your business, communicate with you, provide our services, and fulfil our contractual or legal obligations.

We may also collect certain technical information automatically when you visit our website, including information relating to your device, browser, IP address and website usage.

How We Use Information

Shoto Energy Group may use the information we collect to:

• Respond to enquiries and requests

• Provide our services

• Obtain quotations and arrange utility contracts

• Manage customer relationships

• Communicate with you regarding our services

• Improve our website and customer experience

• Meet legal, regulatory and compliance requirements

• Protect our legitimate business interests

Lawful Basis for Processing

We process personal information where necessary to provide our services, comply with legal obligations, pursue our legitimate business interests, or where consent has been provided.

Sharing Information

We may share information where necessary to provide our services, comply with legal obligations, protect our legitimate business interests, or where otherwise permitted by law.

We will take reasonable steps to ensure that any third parties handling information on our behalf do so securely and in accordance with applicable data protection legislation.

Data Security

We take appropriate technical and organisational measures to protect information against unauthorised access, misuse, loss, alteration or disclosure.

Whilst we take reasonable steps to protect information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting and business requirements.

Your Rights

You may have certain rights in relation to your personal information, including the right to request access to information we hold about you, request correction of inaccurate information, object to certain processing activities, request restriction of processing, request deletion of information where applicable, and withdraw consent where processing is based on consent.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website usage and enhance the user experience.

You can manage cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page and will take effect from the date of publication.

Contact Us

If you have any questions regarding this Privacy Policy or how Shoto Energy Group processes personal information, please contact us at: hello@shotoenergy.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).