Business Water
Switching your water provider can improve value, service, and account management. We help businesses compare suppliers, review their options and manage water agreements with confidence.
Our process
Review
We start by understanding your current contracts, usage and key dates so we’re clear on exactly what’s happening with your water.
Compare
We compare options from our available water suppliers and present your options clearly, so you can choose the best solution for your business.
Secure
Once you’re happy, we manage the paperwork and supplier communications from start to finish, keeping you updated along the way.
Ongoing Support
We stay in touch, remaining on hand for any additional support. We’ll remind you of upcoming contract renewals and provide clear options when the time comes.
Why review your water services?
Reviewing your current arrangements can help improve service, streamline account management and identify opportunities to reduce costs.
While your water supply continues to be delivered by the local wholesaler, your retailer is responsible for billing, account management and customer support.
Our experts help you review, compare and secure water contracts from our selected water retailers, helping you find competitive options that suit your business.
What do we need to get started?
Complete an LOA
A Letter of Authority (LOA) allows us to liaise directly with your current water supplier on your behalf, from this we can obtain your meter numbers, usage and key contract dates, allowing us to compare tariffs from our selected water suppliers accurately for your business.
Don’t worry — this doesn’t tie you into anything. You’re not contractually bound to use us and there’s no obligation to proceed with any quotations we provide.
Send us a recent bill
Alongside the LOA send us a copy of a recent bill.
Which businesses can benefit?
England
Most businesses, charities and public sector organisations in England can choose their water retailer. While the physical supply remains the same, businesses can compare retailers based on pricing, customer service and account management.
Scotland
Businesses and organisations in Scotland can choose their water retailer. The Scottish business water market has been open since 2008, providing organisations with the ability to review their current arrangements and compare available options.
Wales
Eligibility in Wales is subject to usage thresholds. Most businesses supplied by Welsh water companies are not eligible to switch retailers unless they meet specific consumption requirements.
Frequently Asked Questions
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Gather the information usually found on your water bill, including your Supply Point Identifier (SPID) number and annual usage, and we can then help you review the prices from our panel of retailers.
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Gather the information usually found on your water bill, including your Supply Point Identifier (SPID) number and annual usage, and we can then help you review the prices from our panel of retailers.
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No, switching does not affect the physical water supply or quality. The change is purely administrative and your new supplier will take over billing and customer service without disruption to supply.
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The wholesaler is responsible for maintaining the water network, including pipes, treatment facilities and the physical supply of water to your premises. The retailer manages your account, including billing, customer service and account support.